Privacy Policy

Welcome to Lux Fitness ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or interact with our gym and café services.

Business Name: Lux Fitness

Address: [Insert Business Address]

Email: [Insert Email Address]

Telephone: [Insert Phone Number]

We may collect the following information:

• Name
• Email address
• Telephone number
• Postal address
• Membership enquiries
• Booking information
• Payment information (processed securely through third-party payment providers)
• Website usage information
• IP address
• Device and browser information
• Messages submitted through our contact forms
• Marketing preferences

We use your information to:

• Respond to enquiries.
• Process memberships and bookings.
• Process orders placed through our café (where applicable).
• Provide customer support.
• Send updates about our services where you have agreed to receive them.
• Improve our website and customer experience.
• Meet our legal and regulatory obligations.
• Prevent fraud and maintain website security.

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Remember your preferences.
• Analyse website traffic.
• Improve website performance.
• Support security and functionality.

You can control or disable cookies through your browser settings.

We will only send marketing emails or promotional messages where you have chosen to receive them.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:

• Payment processors
• Website hosting providers
• Email service providers
• Booking and membership software providers
• Professional advisers where required

These organisations are required to protect your information and only use it for the services they provide to us.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

We only keep your personal information for as long as necessary to:

• Provide our services.
• Meet legal obligations.
• Resolve disputes.
• Maintain business records.

Under UK data protection law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information where appropriate.
• Restrict or object to certain processing.
• Request a copy of your personal data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO).

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Our website is not intended for children under the age of 16  We do not knowingly collect personal information from children through our website.

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Lux Fitness

Email: luxfitnesscafe@gmail.com

Telephone:   07503321284